FAQs
Tout savoir sur votre commande et nos produits
Here you will find the answer to the most frequently asked questions
Questions générales :
La méthode la plus rapide pour marquer les vêtements de l'école est d'utiliser un tampon textile personnalisé Stamppi™. En une seconde, le prénom de l'enfant est imprimé sur les t-shirts, pulls, pantalons ou manteaux. L'encre résiste jusqu'à 50 lavages à 30 °C et reste lisible toute l'année scolaire. C'est plus rapide qu'une étiquette à coudre et plus durable qu'un feutre textile.
Pour mettre un nom sur un vêtement de manière durable, le tampon textile Stamppi™ est la solution la plus simple : il suffit d'appuyer une seconde et le prénom apparaît directement sur le tissu. Pour les tissus foncés ou très fins, le ruban thermocollant blanc fourni dans chaque commande permet d'imprimer un fond blanc avant tamponnage. Aucune machine à coudre, aucun fer à repasser nécessaire.
Pour marquer le nom sur des chaussettes, le tampon textile Stamppi™ s'utilise directement sur la semelle ou la cheville. L'encre végétale tient jusqu'à 50 lavages, même sur les chaussettes en coton lavées à 60 °C (30 lavages garantis). Le format compact du tampon permet de marquer une dizaine de paires de chaussettes en moins de deux minutes.
L'encre adaptée au tamponnage textile est une encre à base d'eau, naturelle, conçue pour pénétrer les fibres du tissu et résister au lavage. KiddiPrint utilise une encre végétale composée d'eau, de pigment et de résine naturelle, sans phtalates et conforme aux normes CE. Elle est dermatologiquement testée et résiste jusqu'à 50 lavages à 30 °C.
Le choix d'un tampon textile dépend de l'âge de l'enfant et de l'usage. Pour la maternelle et la primaire, le Stamppi™ Animal Mignon avec illustré (panda, hibou, lion…) plaît aux enfants car ils reconnaissent leur tampon. Pour les vêtements foncés et clairs en alternance, le Stamppi+ double face (encre noire et blanche) est le plus polyvalent. Pour un usage en collectivité (crèche, colonie), un tampon avec deux lignes (prénom + numéro de téléphone) est recommandé.
Un tampon encreur textile permet de marquer en une seconde le prénom d'un enfant sur ses vêtements, ses doudous, son matériel scolaire ou ses affaires de sport. Comparé aux étiquettes à coudre (3 minutes par pièce) ou thermocollantes (30 secondes par pièce), le tampon est 10 à 60 fois plus rapide. Il évite aussi de perdre des vêtements en crèche, à l'école ou en colonie.
Oui, le tampon Stamppi™ est totalement sans danger pour les enfants. Son encre est composée d'eau, de pigment végétal et de résine naturelle. Elle est dermatologiquement testée, sans phtalates et conforme aux normes européennes CE.
Un tampon textile Stamppi™ permet jusqu'à 1 000 utilisations avant de devoir être rechargé. La cartouche d'encre se recharge ensuite avec le flacon de recharge 15 ml KiddiPrint, qui permet plus de 1 000 utilisations supplémentaires. Le tampon en lui-même est conçu pour durer plusieurs années.
Un tampon textile personnalisé fonctionne avec une encre spéciale qui pénètre les fibres du tissu et y reste fixée même après lavage. Pour utiliser le Stamppi™ : laisser reposer le tampon 2 heures à la réception, l'amorcer en tamponnant 10 fois sur papier, puis appuyer fermement 1 à 2 secondes sur le vêtement propre et sec. Attendre 24 heures avant le premier lavage à 40 °C.
La meilleure veilleuse pour bébé est une veilleuse à lumière douce et tamisée, qui apaise sans agresser les yeux ni perturber le sommeil. La KiddiLight™ KiddiPrint répond à ces critères : lumière LED douce qui ne chauffe pas, bois naturel sans danger, alimentation USB pratique, et personnalisation au prénom de l'enfant pour en faire un repère affectif rassurant au moment du coucher.
Stamppi™ - ink pad
Sure !
We add a 20cm white ribbon as a gift, which allows you to print on dark, black and thin garments.
Just click here , and scroll down for instructions.
We use natural ink, you have nothing to worry about, it's safe and high quality :)
You can use up to 12 letters on the first line, and 10 letters on the second line.
The fewer letters you place, the better the print quality will be.
We support all languages, special letters (é, â, etc.), numbers and symbols.
We are happy to announce that we support all languages, special letters (é,â, and more), numbers and symbols.
Now design your own Stamppi™ easily.
The stamp can be used up to 1000 times!
We also recommend placing the Stamppi™ stamp at room temperature to preserve its quality.
It is recommended to use the white print ribbon for thin garments.
We provide 20cm free with every order to give you 100% guarantee that the stamp will not come across on thin clothes.
For thicker garments, the use of printing ribbon is not mandatory and the ink will not pass.
Sure ! We recommend putting the name on the first line and the phone number on the second line.
Our Stamppi™ stamp is designed to be waterproof.
The ink will stay on for up to 50 washes without fading! This is the perfect solution to a known problem.
Even if the stamp fades, you can always add more ink to strengthen it.
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Delivery
Delivery is Free with no minimum purchase for Standard delivery in Metropolitan France and Europe.
Don't worry, there's still time to fix the problem. You have until 11 p.m. on the day of your order to send us your corrected address (with your order number and we will modify your information.
We would like to point out that any change after shipment of your package will be impossible .
The creation and personalization process takes 2-3 days , then your order is shipped within 3-5 working days maximum .
You will receive an e-mail confirming the shipment, from this receipt, you can take into account the delivery times announced.
The processing of your order, the manufacture of the products and the delivery require our team to take a maximum of 8 to 15 working days . We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
Two to three days after your order, you will receive your tracking number by email.
If not, send us an email at info@kiddiprint.com
You can easily track your order and know its status by logging into your account or by clicking on " TRACK MY ORDER ".
The tracking number can take several days to be active, do not hesitate to come back to follow up a few days later.
Don't worry, most of our items will be left in your letterbox if they are small enough.
On the other hand, if your package is too large or your postman does not have access to your mailbox, your package will be dropped off at your nearest post office.
If you have entered the wrong address or if you have not picked up your package at the post office within the time limit ( 14 days ), the package will be returned to us.
If necessary, you will be required to contact us so that we can send your package back to you. the return costs will then be a minimum of 10 euros (these costs may be higher depending on the size and weight of the item to be returned).
If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses.
As a precaution, we have decided to relocate our stocks to different warehouses in order to avoid the total loss of our production in the event of a natural disaster or other major accident .
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Returns, exchanges and cancellation
To modify your order, you must contact our customer service by email ( info@kiddiprint.com ).
You have until 11 p.m. on the day of the order for your request to be taken into account, otherwise your order will already be being processed.
It is absolutely possible to cancel your order! However, you have until 11 p.m. on the day of your order to ask us for a cancellation.
This request must be sent directly to our customer service, using the following email: info@kiddiprint.com .
Beyond this period no cancellation will be possible because the order will be being processed.
We accept returns within 14 days of receipt of the package .
To be eligible for a return, please be aware that we only accept returns of products that are unused, in perfect condition and in their original packaging.
Personalized products are not eligible for a return.
Refurbished items cannot be taken back or exchanged.
Shipping costs will be your responsibility.
For any return request, please contact us at the following email address: info@kiddiprint.com
The exchange of article can be an option if you wish to return a product to us. If for example the size of an item does not suit you, we will exchange it for the same item in the size you want. This always within 14 days .
Personalized items are neither exchangeable nor refundable.
The articles refurbished items cannot be taken back or exchanged.
Shipping costs will be your responsibility.
To do this, contact us at the following email address indicating the order number , the product to be exchanged and the size you want: info@kiddiprint.com
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Other questions
In this case, the first step to take is to check your junk and spam emails.
If you still have not received your order confirmation email, please contact us by email with your full name, delivery address and telephone number.
Contact email address: info@kiddiprint.com
Email us at info@kiddiprint.com to explain your situation and immediately receive a solution adapted to your needs.
Add photos if needed.
Email us at info@kiddiprint.com to explain your situation and immediately receive a solution adapted to your needs.
Add photos if needed.
For any partnership request, do not hesitate to contact us at the following email address: info@kiddiprint.com
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